The Doctors, The Practice Managers & Those Horrible Receptionists.
I do believe that General Practitioner's get paid a fortune, for this blog it will just be written as GP because it will take forever but of late i have had the misfortune to report my former GP and the rest of the gang especially the receptionist - She is just a receptionist one step down from a secretary, mind she was really nice so i can't add her into this blog but the rest of them are utter idiots and i think there are many of us who could do a better job than them. Although obviously i am not qualified to be a doctor but seriously the GP's were the absolute pits i include all doctors at the X practice i will tell you about the new one who frankly are totally unbelievable to as i said to a friend. Just wait and see it will be the same and i was proved right. Different practice, same shit but in some ways a tad worse than the old one.
It started with a fall down my garden stairs - this was on a Wednesday and of course the practice is open on a Wednesday but only until 2. Then it becomes a Well Woman Clinic. Not sure what that is i think it's a mother and baby thing but can't say for sure because as said i don't know. But i will come back to that when one of the GP's who i don't know nor have never seen before came to do - wait for it - Hope you are sitting down for this - A house call......I know he actually came to see me.
The GP who i do know my son called to say my mother is in dreadful pain and it's her heart, we don't know if this is correct because my mother knows nothing of heart pain for herself it could be heart burn, we dont have a clue. Reply from GP was if i was you i would call an ambulance because by the time i get there she could be dead and then i would have a death on my hands. Note by the time i get there. You would of thought he could of got in his car and get here PDQ but no call an ambulance. We did call the ambulance and it turned out that i wasn't having a heart attack thank goodness but i was having an irregular heart beat. Off to hospital yet again but we did ring for this non emergency services 111 and she went through some things with my son and said do you have any Aspirin in the house, reply no so she said go and get some immediately and take 4 at 75 mg - pills got and taken and the heart felt so much better. My GP who didn't want a death on his hands mentioned nothing about taking anything aka Aspirin.
When i fell down the garden steps, only 4 but made of stone as you always do when falling i put out my hands to stop myself, its a natural knee jerk reaction. I must have done this only to find that when i tried to get up i had done something to my knee and i cried out in pain. Called 999 and off to hospital i went in the ambulance. Turned out i did way more damage than first thought. Broke my toe and ruptured a knee ligament, trust me you never want to twist your knee, still in agony with that. But i came home the next day and gingerly walking down the stairs to my basement flat i slipped on the last step. Fell back and did the knee even more damage and smashed my shoulders. I literally crawled to the house, left the wallet on the floor and mobile and got in and you can guess the rest. Now in total agony and taken back into hospital.
Doctor aka GP i didn't know nor have ever seen just sat asking questions. My son doesn't live with me but he made sure he was there when he arrived - that would be at 8.30 in the evening. 8.30 not the best time but hey he did his job for once. My son recorded the entire visit because as it turns out it was a very smart move. He asked me when i fell so i told him at which point why didn't you call us and my reply was because you were closed, how inconvenient that i fell after two of me. He then asked me the same question about four times and that was why do you fall. I told him don't you have my notes i have drop attacks related to epilepsy you can't see what drugs i take and which specialist writes to you asking you to add medications to your list. Oh yes i read before i came out but why do you have these drop attacks. I said i don't know why because i am not a doctor or in the case of who i do see that is a neurologist. Again asked but why do you fall yes again so i said i easily get stressed guessing that must have some part in it. Why do you get stressed, reply doesn't everyone get stressed? His reply was he never got stressed at all. My reply to this was lucky you - was getting stressed talking to him now because frankly he shouldn't be practicing, especially not on me.
Now this part is so off the wall you will be gobsmacked like every person i have told in the medical field. He then said to me what would you like me to do put my hand over your knee and magic it better for you? No word of a lie he said it. I looked over to my son and he looked back both of us with now our jaws dropped in other words couldn't believe he said that. At no point in this magical visit did he ask me what pain killers i had. If i had them how many i should take and which ones not to as they don't mix. Information i got from my pharmacy who dropped over painkillers for me as i was absolutely buggered as far as walking went. When i called the surgery to get a prescription sent for me to take i was prescribed 120 Codeine phosphate pills 15 mg. 120 to a person who is so upset and depressed, not thinking 120 could finish me off if i was really depressed and had enough. Oh well guess that would be one patient off their books looking on the brighter side only for them.
He said i needed to go and get an X-ray on the knee and i said surely i need an MRI no he said just an X-ray. I went to have the X-ray and the radiologist said why are you here for this you need an MRI. I repeated this back to the surgery when in a taxi coming home and was told, they aren't doctors just radiologists. Turns out that a radiologist does your MRI i later found out. Prior to speaking to one of the GP's i called them three times and each and every time the receptionist hung up the phone on me. Like i said she isn't a doctor but a receptionist and to put the phone down on someone sick well i wouldn't think that is how a doctors receptionist works.
Finally i got to speak to my actual GP who i have seen for what must be at least 20 years and told him all that had gone on and how i needed an MRI on my knee and for my shoulder as well. I could hear him scribbling down all i was saying to him and he told me that he has put in for an appointment at the hospital for an MRI. Turns out that would be in the singular and not plural as in for both. A week later i went for the MRI for the right knee. Then i got another letter from the hospital for another MRI and on this it showed MRI Rt Knee. I don't think i needed two for the price of one and called the GP to say you sent me for two for the same MRI i need one for the shoulder. This time i was speaking to another doctor - no idea of her name and never seen her either. During this conversation i was listening clearly to what she had to say and then i asked her a question at which juncture she shouted down the phone to me not to talk over her. I said sorry but you had stopped talking and i was asking you a question. She then again shouted down the phone and i then said, please can i have an MRI for my shoulder booked. Reply was yes i am doing it now, thanked her and stress level now through the roof i hung up because i do believe that conversation was completed.
The only thing i think to say is that with regards to the magic hand and no stress i did write that i thought he may be on the magic mushrooms and i wouldn't mind trying them. But then again who did i write all these things to i hear you cry. NHS England that is who you write to if you have a genuine complaint because frankly i think you can read for yourselves that with regard to this doctors surgery there can only be one thing said :
Irretrievable breakdown of the patient-practice relationship all because of the following :
Unrealistic expectations - well thought that was obvious i do expect help.
Unreasonable demands - I say i demanded nothing than what they swear allegiance to
Use of abusive language - I don't swear very rarely do but they were the abusive ones to me.
You do take an oath and that would be : Duty of Care but i fear in this instance they really just couldn't care less and that in my eyes or leg or shoulder is disgusting. Duty of no care here.
After i wrote to NHS England i did lay out all bullet points and trust me there were more. I sent a Cc to the practice for them to see and i was as it were removed from the practice list. NHS England scares the hell out of all surgeries and frankly i think i have come off worse here in more ways than one wouldn't you agree. Now having to have Physio and Acupuncture and a mix up of the drugs i am on..........watch this space for the new doctor who frankly are part timers, that would be if i ever had been there - accused of missing appointments never made.
But on a lighter note i think that St Mary's should have a ward named after me with all these visits dont you. I did miss out that feeling better and carefully going to buy the paper a week later i collapsed in the street and smashed my head this time. The care and help i got from utter strangers to get me home, literally walked me home and all calling 999 was more help than any GP had shown me, sometimes the help of strangers shows you not everyone is uncaring i was totally astounded but then i could of been not the full shilling after that final fall - life's a bitch just like those above.
Liz Hilton - Same shit different surgery none of them are any different from another - that's sad.
It started with a fall down my garden stairs - this was on a Wednesday and of course the practice is open on a Wednesday but only until 2. Then it becomes a Well Woman Clinic. Not sure what that is i think it's a mother and baby thing but can't say for sure because as said i don't know. But i will come back to that when one of the GP's who i don't know nor have never seen before came to do - wait for it - Hope you are sitting down for this - A house call......I know he actually came to see me.
The GP who i do know my son called to say my mother is in dreadful pain and it's her heart, we don't know if this is correct because my mother knows nothing of heart pain for herself it could be heart burn, we dont have a clue. Reply from GP was if i was you i would call an ambulance because by the time i get there she could be dead and then i would have a death on my hands. Note by the time i get there. You would of thought he could of got in his car and get here PDQ but no call an ambulance. We did call the ambulance and it turned out that i wasn't having a heart attack thank goodness but i was having an irregular heart beat. Off to hospital yet again but we did ring for this non emergency services 111 and she went through some things with my son and said do you have any Aspirin in the house, reply no so she said go and get some immediately and take 4 at 75 mg - pills got and taken and the heart felt so much better. My GP who didn't want a death on his hands mentioned nothing about taking anything aka Aspirin.
When i fell down the garden steps, only 4 but made of stone as you always do when falling i put out my hands to stop myself, its a natural knee jerk reaction. I must have done this only to find that when i tried to get up i had done something to my knee and i cried out in pain. Called 999 and off to hospital i went in the ambulance. Turned out i did way more damage than first thought. Broke my toe and ruptured a knee ligament, trust me you never want to twist your knee, still in agony with that. But i came home the next day and gingerly walking down the stairs to my basement flat i slipped on the last step. Fell back and did the knee even more damage and smashed my shoulders. I literally crawled to the house, left the wallet on the floor and mobile and got in and you can guess the rest. Now in total agony and taken back into hospital.
Doctor aka GP i didn't know nor have ever seen just sat asking questions. My son doesn't live with me but he made sure he was there when he arrived - that would be at 8.30 in the evening. 8.30 not the best time but hey he did his job for once. My son recorded the entire visit because as it turns out it was a very smart move. He asked me when i fell so i told him at which point why didn't you call us and my reply was because you were closed, how inconvenient that i fell after two of me. He then asked me the same question about four times and that was why do you fall. I told him don't you have my notes i have drop attacks related to epilepsy you can't see what drugs i take and which specialist writes to you asking you to add medications to your list. Oh yes i read before i came out but why do you have these drop attacks. I said i don't know why because i am not a doctor or in the case of who i do see that is a neurologist. Again asked but why do you fall yes again so i said i easily get stressed guessing that must have some part in it. Why do you get stressed, reply doesn't everyone get stressed? His reply was he never got stressed at all. My reply to this was lucky you - was getting stressed talking to him now because frankly he shouldn't be practicing, especially not on me.
Now this part is so off the wall you will be gobsmacked like every person i have told in the medical field. He then said to me what would you like me to do put my hand over your knee and magic it better for you? No word of a lie he said it. I looked over to my son and he looked back both of us with now our jaws dropped in other words couldn't believe he said that. At no point in this magical visit did he ask me what pain killers i had. If i had them how many i should take and which ones not to as they don't mix. Information i got from my pharmacy who dropped over painkillers for me as i was absolutely buggered as far as walking went. When i called the surgery to get a prescription sent for me to take i was prescribed 120 Codeine phosphate pills 15 mg. 120 to a person who is so upset and depressed, not thinking 120 could finish me off if i was really depressed and had enough. Oh well guess that would be one patient off their books looking on the brighter side only for them.
He said i needed to go and get an X-ray on the knee and i said surely i need an MRI no he said just an X-ray. I went to have the X-ray and the radiologist said why are you here for this you need an MRI. I repeated this back to the surgery when in a taxi coming home and was told, they aren't doctors just radiologists. Turns out that a radiologist does your MRI i later found out. Prior to speaking to one of the GP's i called them three times and each and every time the receptionist hung up the phone on me. Like i said she isn't a doctor but a receptionist and to put the phone down on someone sick well i wouldn't think that is how a doctors receptionist works.
Finally i got to speak to my actual GP who i have seen for what must be at least 20 years and told him all that had gone on and how i needed an MRI on my knee and for my shoulder as well. I could hear him scribbling down all i was saying to him and he told me that he has put in for an appointment at the hospital for an MRI. Turns out that would be in the singular and not plural as in for both. A week later i went for the MRI for the right knee. Then i got another letter from the hospital for another MRI and on this it showed MRI Rt Knee. I don't think i needed two for the price of one and called the GP to say you sent me for two for the same MRI i need one for the shoulder. This time i was speaking to another doctor - no idea of her name and never seen her either. During this conversation i was listening clearly to what she had to say and then i asked her a question at which juncture she shouted down the phone to me not to talk over her. I said sorry but you had stopped talking and i was asking you a question. She then again shouted down the phone and i then said, please can i have an MRI for my shoulder booked. Reply was yes i am doing it now, thanked her and stress level now through the roof i hung up because i do believe that conversation was completed.
The only thing i think to say is that with regards to the magic hand and no stress i did write that i thought he may be on the magic mushrooms and i wouldn't mind trying them. But then again who did i write all these things to i hear you cry. NHS England that is who you write to if you have a genuine complaint because frankly i think you can read for yourselves that with regard to this doctors surgery there can only be one thing said :
Irretrievable breakdown of the patient-practice relationship all because of the following :
Unrealistic expectations - well thought that was obvious i do expect help.
Unreasonable demands - I say i demanded nothing than what they swear allegiance to
Use of abusive language - I don't swear very rarely do but they were the abusive ones to me.
You do take an oath and that would be : Duty of Care but i fear in this instance they really just couldn't care less and that in my eyes or leg or shoulder is disgusting. Duty of no care here.
After i wrote to NHS England i did lay out all bullet points and trust me there were more. I sent a Cc to the practice for them to see and i was as it were removed from the practice list. NHS England scares the hell out of all surgeries and frankly i think i have come off worse here in more ways than one wouldn't you agree. Now having to have Physio and Acupuncture and a mix up of the drugs i am on..........watch this space for the new doctor who frankly are part timers, that would be if i ever had been there - accused of missing appointments never made.
But on a lighter note i think that St Mary's should have a ward named after me with all these visits dont you. I did miss out that feeling better and carefully going to buy the paper a week later i collapsed in the street and smashed my head this time. The care and help i got from utter strangers to get me home, literally walked me home and all calling 999 was more help than any GP had shown me, sometimes the help of strangers shows you not everyone is uncaring i was totally astounded but then i could of been not the full shilling after that final fall - life's a bitch just like those above.
Liz Hilton - Same shit different surgery none of them are any different from another - that's sad.
No comments:
Post a Comment